Privacy policy

Last updated: 13/10/2025

At Relaxify Wellness, your privacy and personal data protection are extremely important to us. This policy explains how we collect, use, and safeguard your information when you book or receive a service with us.

1. Who We Are

Relaxify Wellness is a privately owned massage and wellness studio based in Nuneaton, UK.
Owner and data controller: Elina Baumane
Contact: relaxifymobile@gmail.com   07721150616

2. Information We Collect

We collect only the information necessary to provide safe and professional treatments, manage bookings, and comply with UK regulations.

This may include:

  • Full name

  • Contact details (email, phone number, address)

  • Medical information relevant to treatment (e.g., allergies, injuries, pregnancy)

  • Booking and payment information

  • Communication history (emails, messages, or forms)

3. How We Use Your Information

Your information is used to:

  • Manage appointments and send confirmations/reminders

  • Provide safe, personalized treatments

  • Maintain accurate records for insurance and tax purposes

  • Respond to your messages or enquiries

  • Send updates about your appointments or policies (only with your consent)

We do not use your information for unrelated marketing or share it without permission.

4. Data Storage & Security

  • All data is stored securely through Shopify and our booking partner BookX, both of which comply with UK GDPR and Data Protection Act 2018.

  • Electronic records are password-protected and encrypted.

  • Paper records (if any) are kept securely and accessible only to the therapist.

5. Sharing of Data

We do not sell, rent, or trade your data.
We may share limited information only with:

  • Booking software providers (e.g., BookX) for scheduling

  • Payment processors (e.g., Shopify Payments, PayPal) for transactions

  • Insurance or legal authorities if required by law

All partners are GDPR compliant.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • File a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, contact us at relaxifymobile@gmail.com

7. Retention Period

Treatment and client records are kept securely for 7 years, in line with UK insurance and legal requirements, after which they are deleted or destroyed securely.

8. Cookies & Website Tracking

Our website, hosted by Shopify, uses cookies to improve functionality and user experience.
You can disable cookies through your browser settings at any time.
For more details, see Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in law or operations.
The latest version will always be posted on our website with the updated date.

10. Contact

If you have any questions about this Privacy Policy, please contact:
📧 relaxifymobile@gmail.com
📞 07721150616
🏠 Relaxify Wellness, Nuneaton, UK